Customer Care Technician

Key responsibilities will include:

Core Responsibilities

• Deliver high-quality work that supports our commitment to continuous improvement
• Collaborate with colleagues to solve problems and create better outcomes
• Maintain accurate records and follow company processes
• Contribute to projects that help the company grow

Role Specific Responsibilities

• Carry out repair works in both occupied and unoccupied properties, to an excellent standard
• Assess reported defects and decide on the best course of action to resolve them
• Organise and plan your workload to ensure you have the required materials and tools in time for each appointment
• Keep in regular contact with the wider team to receive work instructions and update them daily on jobs completed
• Use mobile phone-based apps to receive and report back on daily jobs, and to complete and submit your timesheet on time each week
• Assist the Customer Care Co-ordinator in carrying out end of defect inspections when necessary
• Travel to properties as required to carry out repair works

Skills and Attributes

• Friendly and professional manner when dealing with residents and clients, with excellent communication skills
• Pro-active and positive approach, with the ability to work independently and as part of a team
• Resilient under pressure and able to use discretion where necessary
• Great organisational and time management skills
• Full driving licence with a willingness to travel to properties as required

Essential

• Able to carry out a range of repair works, including painting and decorating, general carpentry, mastic and sealant application, tiling, kitchen fitting, and the adjustment of doors and windows.
• Good IT skills and proficient in using mobile phone-based apps, such as Outlook

Desirable

• Plumbing skills would be an advantage

What’s on offer?

We offer a range of benefits, including:

• Competitive salary
• A supportive and inclusive working environment
• Company van for work use only
• The chance to be part of a company making a meaningful social impact
• Enhanced pension scheme
• Private medical insurance
• Life assurance
• Generous annual leave with the option to purchase extra annual leave

Benefits:

• • Company pension
  • Free parking
  • Life insurance
  • Private medical insurance
  • Referral programme
  • Sick pay

To apply please send a CV with a covering letter with salary expectations using the forms below.